POLICIES
- Ordering and Planning
Although we prefer to plan a week ahead, we require a minimum of 24 hours notice for order placement. Short notice orders transmitted by fax or e-mail must be confirmed as received and processed. 616-365-3970.
Private (non-corporate) customers are encouraged to book as proactively as circumstance allows. Regular corporate clients should plan to have their final headcounts in place 48-72 hours ahead of scheduled delivery. Private customers need final headcounts in place a week prior to the event. This is the number for which we will prepare and the number for which you will be billed.
- Billing and Payment
We try to keep this simple. Regular corporate clients are extended billing priviledge-invoices will be delivered or mailed to the ordering party for guidance through their payment process. First-time corporate customers will be billed on a relationship to relationship basis. Private customers should plan to pay in full upon delivery unless otherwise arranged.
We accept Visa, Mastercard, American Express, money orders, cashier's checks and cash in payment. Returned checks are subject to a $25 handling/re-deposit fee. All invoices are due upon receipt and subject to finance charge to insure timely payment.
- Advance Deposits
Many events require an advance deposit to reserve our resources. For these larger events the deposit is typically approx. 1/3 of your projected expenditure based on menu choices and group size. These deposits are not refundable as we have turned down other opportunities to protect your interests. Planning meetings with reasonable food sampling may be scheduled on our premises before you commit.
- Staffing
Some events, like weddings and grill picnics, require staffing. For weddings please plan for a 15% staffing charge based on your purchases. This line item helps defray some of the labor cost that is not built into our lower prices. Gratuity, however, must be earned on site and may be offered to your servcie people. They appreciate your recognition of their effort and attitude.
- Cancellations
Although unfortunate, sometimes cancellations happen. We ask for as much notice as circumstance allows. 48 hours minimum for a corporate weekday meal is preferred.
Re-scheduling is best whenever possible. Busy Saturday cancellations, however, will usually result in forfeiture of advance deposit if a re-schedule is not possible.
- Hours of Operation
We cater 24/7 where profitable. Third shift meals/deliveries may have higher minimum headcounts or higher per person pricing. Office hours are Monday-Friday 8am-4pm.
Saturday is the busiest day of the week so don't hesitate to call. You may need to leave a message during the lunch delivery period (11am-12:30pm) as we typically have multiple destinations at that time.
- Delivery
Only orders of under $300 are subject to a one-way $15 delivery charge ($30 for delivery and retrieval). Many deliveries can be structured in "100% disposable" fashion to avoid the expensae and logistics of a retrieval trip. This approach also enables easy packaging of remnant foods. Any other delivery cost is contingent upon distance and order size. Call for specific costs. Pick up at our facility can be arranged to avoid delivery cost...we are nothing if not flexible!
- Venues
Looking for a location to host your event? Affordable Feasts caters at these halls and venues around the greater Grand Rapids area.
Questions?
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